FAQ

Where does Muàfa deliver?

We currently deliver across the UAE.
Delivery times may vary depending on your location, and details are provided at
checkout.

How long does delivery take?

Orders are typically delivered within a few
business days across the UAE. You will receive tracking details once your order
has been dispatched.

What materials are Muàfa products made from?

Our pieces are made from a soft bamboo and cotton blend, carefully selected for comfort and breathability. All fabrics are
OEKO-TEX® certified.

Why choose Muàfa?

Muàfa is built on a simple belief: what
touches a baby should feel gentle, pure, and reassuring — created for families
who value comfort and trust.

How can I track my order?

Once your order has been shipped, you will
receive a confirmation email with tracking details.

Are Muàfa products suitable for gifting?

Absolutely. Our packaging is thoughtfully
designed, making Muàfa pieces ideal for newborn gifts.

How do I choose the right size?

A size guide is available on each product page to help you select the best fit for your baby.

How can I contact Muàfa?

You can reach our customer support team
through the Contact Us page. We aim to respond within 24–48 hours.

How do I wash and care for Muàfa products?

We recommend gentle washing according to the care instructions provided on the garment label to maintain softness and
quality.

Do you offer exchanges or returns?

Yes. If you need assistance with an
exchange or return, please refer to our Returns Policy page or contact our
customer support team.

What age group is Muàfa designed for?

Muàfa offers essentials designed for babies
from newborn up to 18 months, supporting comfort through the earliest stages of
growth.  

Are Muàfa products suitable for newborn skin?

Yes. Our fabrics are chosen to be gentle
and safe for delicate newborn skin, free from harmful substances.

What if an item is out of stock?

If a product is currently unavailable, feel free to contact us, and we’ll be happy to assist you with availability updates or alternative options.

Can I change the delivery address or cancel my order after submitting?

Yes. Please contact us as soon as possible, and we’ll do our best to assist you before your order is processed.

What should I do if an item is missing from my order?

If something seems to be missing, please contact us with your order details and our team will be happy to assist you as quickly as possible.